Frequently Asked Questions

1. How long will it take to process and deliver my order?

  • Order Cut-Off Time: 5:00 PM (GMT), London. Orders submitted after this time will be processed the next business day.
  • Processing Time: 1 to 2 business days (Monday–Friday).
  • Delivery Duration: 3 to 5 business days (Monday–Friday).

Estimated Total Delivery Time: You can typically expect to receive your order within 4–7 business days from the date of purchase.

2. What is your return policy? Who covers the return costs?

Returns are accepted within 30 days of delivery. The customer is responsible for return shipping costs unless the item received is defective or incorrect. In such cases, Studio Harvyn will cover return shipping.

2. Do you deliver worldwide?

Currently, Studio Harvyn ships exclusively within the United Kingdom. We are exploring options to expand our delivery service internationally in the future.

3. Which payment methods does Studio Harvyn accept?

Studio Harvyn accepts a variety of secure payment methods, including Visa, MasterCard and American Express.

4. Is my payment information secure when ordering from Studio Harvyn?

Yes, your payment information is completely secure. Studio Harvyn employs industry-standard SSL encryption and continuously updates its systems to ensure the highest security standards.

5. Can I change my delivery address after placing my order?

Once your order has been processed or shipped, it's not possible to change the delivery address. Please carefully verify your address details before confirming your purchase to ensure a smooth delivery.

6. How quickly will my return be processed?

Returns are processed within 7 business days after receipt and inspection. You'll receive a confirmation email when your refund is issued to your original payment method.

7. What if I receive a defective or damaged item?

If you receive a defective or damaged product, please contact our customer service immediately at info@studioharvyn.com Include photos of the damage within 48 hours of delivery. Studio Harvyn will cover return shipping costs and arrange a refund or replacement promptly.

8. How can I track my order?

Once your order ships, you'll receive an email containing a tracking number. Use our tracking page to follow your order's delivery progress.

Contact Information

Store name: Studio Harvyn
Company name: VANGUARD ECOM LLP
Company number: OC456818
Address: 32 Kinburn Street, London, Greater London, SE16 6DW, United Kingdom

Email: info@studioharvyn.com
Contact Form: Click here
Phone: +447897022982

Any questions? Check out our Frequently asked Questions first

Customer service hours:

Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)

We aim to reply to your e-mail within 1 day.